TrustRadius Insights
Merchants have found Midigator to be a valuable tool in mitigating chargebacks and preventing potential losses. By utilizing the platform, …
Overview
What is Midigator, an Equifax Company?
Midigator provides a chargeback management approach with the goal of protecting the user's revenue in the most efficient way possible, displacing time-consuming and error-prone processes associated with chargebacks.Midigator's strategy includes: - Preventing chargebacks- Fighting chargebacks- Automating tasks- Analyzing outcomes
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Product Demos
Midigator: Simplify Your Payment Disputes with Intelligent Chargeback Management Software
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Midigator, an Equifax Company?
Midigator provides a chargeback management approach with the goal of protecting the user's revenue in the most efficient way possible, displacing time-consuming and error-prone processes associated with chargebacks.
Midigator's strategy includes:
- Preventing chargebacks
- Fighting chargebacks
- Automating tasks
- Analyzing outcomes
Midigator's strategy includes:
- Preventing chargebacks
- Fighting chargebacks
- Automating tasks
- Analyzing outcomes
Midigator, an Equifax Company Features
- Supported: Chargeback management
- Supported: Protects and recovers revenue
- Supported: Data analysis and automation
Midigator, an Equifax Company Screenshots
Midigator, an Equifax Company Videos
Midigator: Simplifying Payment Disputes with Intelligent Chargeback Management Software
DisputeFlow: A dispute response builder by Midigator
Midigator, an Equifax Company Integrations
Midigator, an Equifax Company Competitors
Midigator, an Equifax Company Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Merchants have found Midigator to be a valuable tool in mitigating chargebacks and preventing potential losses. By utilizing the platform, users receive alerts via email from the dashboard, allowing them to respond promptly within 24 hours and resolve issues before they escalate into chargebacks. The Midigator Dashboard serves as a centralized hub for managing chargebacks across multiple Merchant IDs, saving time and effort by consolidating gateways. This feature has been highly beneficial for businesses as it streamlines the process and eliminates the need to switch between different platforms. Additionally, Midigator provides early alerts, enabling users to address client concerns directly and resolve any issues before they result in chargebacks. By resolving disputes proactively, merchants can maintain customer satisfaction and prevent future occurrences of chargebacks.
One area where Midigator could improve is the delivery of alerts, which some users have found to be clunky at times. This can require additional staff effort in advocating for credits in certain instances. However, despite this minor inconvenience, many businesses have experienced significant benefits from using Midigator. Some have reported up to a 75% decrease in chargeback rates after implementing the platform. This reduction not only saves money but also reduces stress and effort associated with managing chargebacks manually.
Furthermore, users praise the friendly and helpful support provided by the Midigator staff, which makes collaboration seamless and enhances the overall experience for merchants. The platform's ability to track and analyze chargebacks is another valuable feature that helps identify specific issues and mitigate risks effectively. By organizing chargebacks and ensuring the safety of Merchant IDs, Midigator saves time, money, and effort for businesses while reducing chargeback rates. Overall, Midigator proves to be an indispensable tool for merchants seeking to proactively manage chargebacks and protect their revenue streams.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 16, 2022
Great Service and Product
Score 10 out of 10
Vetted Review
Verified User
Midigator helps businesses with their chargebacks. It makes it easy to manage. The system can be adjusted as our business changes.
- Chargeback Management
- Support
- A partner dashboard
- RDR
- Chargeback Management
- Midigator has had a positive ROI for our business
- Helping manage chargebacks is important to our business
- Keeping us in business
We have used RDR with our processing company. There was defiantly a lack of knowledge with the processing company when we had questions. Midigator has been very responsive to our needs.
August 26, 2022
Overall good experience with Midigator
It's good, but the delivery of alerts is a bit clunky, and I need to pay staff to advocate for us to get credits back in certain instances. If not for this, I could use Midigator completely passively, and it would be more valuable, but it is still a good tool for us here. We do find the early alerts valuable to prevent chargebacks.
- Has access to early alerts
- Has good customer service
- Cool concept
- The delivery method of the alerts could be more efficient
- Overlapping alerts could be identified and removed
- The interface could use some improvements
- Alerts accuracy
- Alerts timeliness
- Constant customer support as needed
- It's been a positive ROI overall
- It took an investment of time to fully understand how to work with Midigator
- The product seems to have been improved over time with feedback, and the experience and ROI are improving
Midigator is good because it combines different types of alerts in one place instead of having to subscribe to multiple SOSs' for fraud prevention.
July 31, 2022
Rest easy with Midigator in your corner
As an online digital subscription product, we deal with a lot of chargebacks, especially in the friendly fraud arena. We struggled to mitigate the Chargeback issues ourselves for many years before seeking the help of professionals, and Midigator has provided valuable insight and business metrics to help us get our chargebacks under control. Midigator's platform was tremendous in being able to track the alerts and chargebacks to help us pinpoint specific issues and ways to try and help reduce the risk of chargebacks.
- The reporting in their portal is very well organized and easy to digest.
- Any time that major issues arise, they always assign an expert to help us through the whole process.
- RDR alerts are often categorized as chargebacks instead which takes some work on our side to get the numbers just right.
- While upper management is very responsive and incredibly helpful when an emergency arises, we do not feel like the account managers are very knowledgeable or proactive.
- Reporting
- We've been able to use the data to pinpoint specific issues to correct to lower chargebacks.
- We have seen an incredible difference in our Chargeback rate since using Midigator's service. Our rates were often over 1% but now they are almost always below 0.4%. That is a huge difference!
Midigator provides high level professional support any time we have had an issue. The fact that we were able to speak directly to the CEO in the early days of decision making was absolutely a factor. We loved that we could reach directly out to him any time, if needed. Their portal was very impressive from the beginning. They were willing to work within our custom CRM.
June 03, 2022
Midigator is key to our company's growth :)
Midigator has been very impactful for our company. We were able to curb our chargeback rates to as much as 75%. I truly love working with the Midigator staff they are friendly, super helpful, and get the job done in a snap. We will continue to grow and Flourish with Midigator as our partner!
- Dispute Prevention is excellent
- Amazing Support Staff
- Timely delivery of Services
- We'd love for Midigator to be able to expand their catch capacity
- Prevent Flow
- Broad reach
- Timely Services
- Dispute rate is at an all time low :)
- We're able to communicate with our customers before a dispute lands on Stripe
- We can confidently implement our subscription service